FAQ

Frequently Asked Questions

1. How long does shipping and processing take?
Orders are handcrafted and processed within 1–3 business days. Standard insured delivery typically takes 7–12 business days for orders to the United States, Canada, the UK, and Australia. You will receive an automated dispatch notification as soon as your package is on its way.

2. How can I track my order?
Once your sacred piece has been dispatched, you will receive a shipping confirmation email containing your personal tracking number and tracking link. You can track your parcel's journey at any time.

3. How should I care for and cleanse my talismans?
Our pieces are crafted from natural materials, including authentic thunderstruck wood, brass, and sacred cords. To maintain their energetic resonance and physical finish, avoid prolonged exposure to harsh chemicals, perfumes, or submerging them in water. You may cleanse your talisman under moonlight or with natural incense smoke.

4. Can I wear these artifacts every day?
Yes. Each piece is designed to serve as a wearable energetic sanctuary for your daily journey. They are crafted for durability, grounding, and continuous aura protection.

5. What is your return policy?
We honor a 30-day satisfaction guarantee. If your piece arrives damaged or does not resonate with you, please reach out to our support team within 30 days of delivery for an exchange or refund.

6. How can I contact customer support?
Our team is dedicated to assisting you. Please contact us via our Contact Us page or directly at:
Email: support@yunarajewelry.com
Support Hours: Mon – Fri, 9:00 AM – 6:00 PM EST (Response within 12–24 business hours)